At Smileboy, we stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, products must meet the following requirements:
- Be unused and unplayed.
- Be in their original condition.
- Be returned in the original packaging with all accessories, manuals, tags, and labels included.
- Show no signs of damage caused by misuse, abuse, or improper handling.
Returns that do not meet these conditions may be refused or subject to a partial refund.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized pickleball paddles.
- Gift cards.
- Clearance or Final Sale items.
- Products damaged due to misuse or normal wear and tear.
Used Paddle Policy
For hygiene and performance reasons, paddles that have been used in actual play are not eligible for return, unless there is a verified manufacturing defect.
Examples of non-returnable used products include:
- Worn paddle faces
- Dirty or heavily used grips
- Damaged edge guards caused by play
- Cosmetic scratches or scuffs from regular use
This policy helps ensure every customer receives a brand-new product.
Damaged, Defective or Incorrect Items
If your order arrives:
- Damaged during shipping
- Defective
- Incorrect
- Missing parts
Please contact us within 7 days of delivery by emailing: pickleball@xmsmileboy.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging
Once verified, we will provide, at no additional cost:
- A replacement product, or
- A full refund.
Smileboy will cover all shipping costs for approved defective or incorrect items.
How to Start a Return
To request a return:
Email: pickleball@xmsmileboy.com
Please provide:
- Order Number
- Full Name
- Reason for Return
- Photos (if applicable)
Our customer support team will respond within 1–2 business days with return instructions.
Please do not send products back without prior authorization.
Unauthorized returns may not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service.
- Smileboy is not responsible for returns lost during transit.
Refund Process
Once your returned item has been received and inspected, we'll notify you of the approval status.
If approved:
- Refunds will be processed within 3–5 business days.
- Refunds will be issued to your original payment method.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
Original shipping charges (if any) are non-refundable.
Exchanges
We currently offer exchanges only for:
- Manufacturing defects
- Shipping damage
- Incorrect products received
If you ordered the wrong product or changed your mind, simply place a new order after your return has been approved.
Order Cancellation
Orders may be cancelled before shipment for a full refund.
Once an order has been shipped, it must follow our standard return process.
International Orders
International customers are responsible for any customs duties, import taxes, or brokerage fees required by their country.
These charges are non-refundable.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Smileboy Customer Support
📧 Email: pickleball@xmsmileboy.com
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
