Shipping policy
At Smileboy, we are committed to providing exceptional customer service, including reliable and efficient shipping. Here's everything you need to know about our shipping policies:
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
United States Shipping
We offer multiple shipping options for U.S. customers.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 Business Days | FREE |
| Express Shipping | 3–5 Business Days | FREE on orders of $60 or more |
| Express Shipping | 3–5 Business Days | $9.99 for orders under $60 |
International Shipping
International shipping times vary depending on the destination country.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 6-10 Business Days | FREE |
| Express Shipping | 5-7 Business Days | FREE on orders of $60 or more |
| Express Shipping | 5-7 Business Days | $9.99 for orders under $60 |
Customs & Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer unless otherwise stated.
Tracking Orders
Once your order ships, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays
Delivery times are estimates and may be affected by weather conditions, customs clearance, holidays, or carrier delays.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. Orders already shipped cannot be rerouted, and additional shipping charges may apply if a package is returned due to an incorrect address.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions or need assistance with your order, please do not hesitate to contact our customer service team at pickleball@xmsmileboy.com
We are here to help and ensure your experience with Smileboy is excellent from start to finish.
Thank you for choosing Smileboy.
